Live / Sports
This policy explains exactly what data tk333 collects when you access your account, make a transaction through DuitNow or FPX, or contact our support team. Read through the sections below to understand your rights, the data we hold, and the steps to take if something needs to change.
When you register an account on tk333, we collect the details you provide — name, contact information and login credentials — along with the transaction data generated when you move funds through DuitNow, FPX or Touch 'n Go eWallet. This data is used to maintain your account, verify transactions, and respond to support requests. We do not sell your personal data to third parties, and we do not use it for purposes outside your account relationship with us. Cookies and session data are collected when you browse the site; these help the page load correctly on your device and let us recognise your login session without asking you to re-enter credentials every visit. Data retention follows the period required to support your active account and any transaction dispute window. Once that window closes and your account is inactive, we apply our standard data removal schedule. If you have questions about what we hold or how long we hold it, the support routes at the bottom of this page are the right place to start. Access and eligibility to use this platform depends on local law and is available only where local law permits.
This policy applies to tk333 and the account services we run directly. It does not extend to third-party sites linked from our pages, or to the internal privacy practices of payment providers like DuitNow and FPX. Each external provider operates under its own data terms. Where a section of this page refers to 'our services', that means the account, wallet and support functions we control — not provider-side processing.
Covers all data collected when you log in, update your profile or request a password reset. This includes device identifiers and session tokens generated during your visit to tk333.
Covers transaction records tied to your wallet — DuitNow transfers, FPX payments and Touch 'n Go eWallet deposits. These records are stored to support dispute resolution and account history.
Covers browsing data and cookie activity collected while you navigate pages on tk333. This data is used for session management and page performance; it is not shared for advertising purposes.
Does not cover data handled by DuitNow, FPX, Touch 'n Go eWallet or game studios such as Pragmatic Play or Habanero. Their own published data terms apply once your interaction moves to their systems.
Your account on tk333 is the starting point for most data actions. Log in and open the account settings page to review the profile details we hold. If something is incorrect — a contact number, an email address, a name field — you can update it directly from that page without needing to contact support first. For records you cannot edit yourself, such as historical transaction logs tied to a DuitNow or FPX payment, the support team can pull the relevant entry and confirm what is stored. If you want to raise a formal question about how your data is used, write to us through the contact route listed in the support section below. Response times are not guaranteed, but every request is logged and handled in the order it arrives. If you want your account closed and your data reviewed for removal, state that clearly in the message so the team can follow the correct process.
Log in and open account settings to see the profile data we hold. Transaction history, including DuitNow and FPX entries, is visible under the wallet section of your account.
Update your contact details directly in account settings. For fields that cannot be self-edited, contact support with the correction you need and the account email it relates to.
Send a written question to the support contact below. Describe the specific data point you are asking about so the team can locate the correct record and respond accurately.
State the request clearly in a support message. The team will confirm what data is held, walk through the removal steps that apply, and let you know what the data retention window covers.
If something in this policy is unclear, or if you need to act on a data right — correction, review or removal — the contact paths below are where to start. Include your registered account email in every message so the team can locate your record without delay.
Open the chat widget on tk333 to reach the support team directly. Use this for quick questions about what data your account holds or for a first step before a formal request.
Send a written request to the support email shown in your account settings. Include your account email address and a clear description of the data action you are requesting.
Log in and navigate to account settings for self-service data review and profile corrections. The settings page shows the current information we hold against your registered account.
Keeping your account information accurate and protected is a functional requirement, not an afterthought. The sections below cover the four areas of this policy where handling matters most — from how cookies work on your device to how long transaction records are kept.
Cookies on tk333 manage your login session and page state. They are not used to build advertising profiles. You can clear them through your browser settings at any time; clearing active session cookies will log you out of your account.
DuitNow, FPX and Touch 'n Go eWallet transaction records are retained for the period needed to cover any dispute window on your account. After that period, inactive account data is processed under our removal schedule.
Access to your account data is limited to the support and operations team on a need-to-know basis. Login credentials are stored in hashed form; the team cannot read your password, only reset it through the verified account process.
When this policy changes in a material way, the updated version is published on this page. Continued use of the account after a policy update is posted means the updated terms apply to your account relationship with tk333.
The questions below cover the situations that come up most often around account data, transaction records and your rights under this policy. If your question is not listed, reach out through live chat or the support email shown in your account settings.
We collect the name, contact details and login credentials you provide at registration. From that point, we also collect transaction data each time a DuitNow, FPX or Touch 'n Go eWallet movement is made through your account wallet.
Yes. Log in and open the wallet section of your account to see a history of DuitNow transfers, FPX payments and other movements. If a specific entry is missing or unclear, contact support with the date and amount for a manual check.
We do not sell personal data. Payment processors like DuitNow and FPX receive only the transaction data required to complete a transfer. Game studios such as Pragmatic Play or Habanero do not receive personal account data from us.
Log in and go to account settings to update most profile fields directly. For fields that are locked — such as the registered email or identity details — send a correction request to support with your account email and the specific field to change.
Data is retained for the period needed to cover your account's active dispute window. Once the account is inactive and that window closes, data is processed under our standard removal schedule. Contact support to ask about the timeline for your specific account.
Send the closure request through live chat or support email, stating the request clearly. The team will confirm what records are held, explain the retention period that applies, and process the removal of data that falls outside the required retention window.